Refund policy

Right of withdrawal and returns

 You have the right to cancel an order up to 14 days The goods must be returned to koompliments.ch within 14 days of receipt. must be returned to us undamaged and complete.

In the case of returns of orders, the shipping costs for the return are to be borne by the customer, unless there is a fault on the part of koompliments.ch. This also applies to cancellations before the goods have arrived with you, if the delivery can no longer be stopped.

In the case of a return, CHF 4.90 will be deducted from the total refund for the shipment (CHF 7.90 for shipments abroad). Therefore, shipping costs are non-refundable.

 

Address for returns:
KOOMPLIMENTS.CH
Boulevard de Pérolles, 46
1700 Fribourg - Schweiz

 

The refund will be processed using the same payment method (gift cards used for payment will also be refunded with the same gift card). Gift cards are non-refundable. 

 

Should the return be due to an error on koompliments.ch, the previously charged amount will be credited to the payment method used at the time of order. In such cases, we will cover the return shipping costs.